Luminor is using cookies that are necessary to make the website work. You may disable these cookies by changing your web browser settings, but this may affect how the website functions. Additionally, with your consent Luminor may set optional cookies with the purpose to improve browsing experience and provide personalized offers including ads and offers on other websites. Luminor won't set optional cookies unless you enable them. Below you can find more detailed information about the cookies (both – necessary and optional) Luminor uses.

What are cookies and how they operate?

Cookies are small‑size files sent to the website visitor’s end device (e.g. computer, mobile telephone) by the visited websites. Cookies are saved in the file directory of the Web browser (e. g. Microsoft Edge, Google Chrome), on the hard disc of the website visitor’s end device. Next time upon visiting the same website the visitor’s Web browser reads the cookie and supplies the information back to the website or element that originally has installed the cookie. Cookies pose absolutely no threat to the website visitor’s device.

What types of cookies are used by Luminor?

To improve the website functionality and facilitate its use and provide you with personalized offers (also in the form of advertisements) the following types of cookies are used on websites:

Session cookies: They are transient cookies, which are kept for as long as the website visitor keeps open the Web browser after securing an access to the website. Session cookies remind to the website what the visitor has chosen on the previous page to avoid repeated input of information.

Permanent or persistent cookies: Such cookies after visiting the website of Luminor as a random combination of figures are saved on the visitor’s end device. They identify the website visitor as a unique user and after their return to the website assist in recalling the information on the visitor and operations performed by the latter before. The cookie storage period on the visitor’s device will depend on the type of cookie.

Tracking/statistics cookies: These cookies Luminor is using for the views statistics of the website set‑up.

Marketing cookies: These cookies are used to provide Luminor website visitors with information about the most relevant products for them in the form of advertisements on other platforms, such as Facebook.com.
Not all cookies are provided by Luminor itself, some are provided by third‑parties, such as Google, Facebook and Hotjar to service ads and optimize the marketing communication. Third‑party advertisers use the cookies that are saved on the end device to assess the efficiency of ads and individualize the contents of commercials displayed to the website visitor. Information collected by the third‑party advertisers may include, for example, the data on geographic location (derived from the IP address).

You can read more about how these third‑parties use cookies and about their privacy policies here:
Google overview of privacy and safeguarding data
Facebook Data policy
HotJar Privacy policy

What cookies may be stored in your end device when visiting https://luminor.lv?

Necessary cookies that are saved automatically when visiting the website:

Name Provider Description Expires after Purpose
has_js Luminor Bank AS Used to indicate whether or not the visitors browser has JavaScript enabled. Session Necessary to make the website work
cookie_compliance Luminor Bank AS Stores users cookie compliance status. 3 months Necessary to make the website work
chat‑open Luminor Bank AS Determines whether the live chat is open. Session Necessary to make the website work
chat‑submit Luminor Bank AS Determines whether the user has submitted a message in the live chat. Session Necessary to make the website work
TS01f1204b Luminor Bank AS Luminor specific unique identifier for banking Session Necessary to make the website work
SSESS Luminor Bank AS Used to link a user to a session so that information about their visit can be stored on the server as they move from one page to the next. 23 days Necessary to make the website work
customer_type Luminor Bank AS Stores users selections in the website. 1 year Necessary to make the website work
webform‑XXXXX‑app Luminor Bank AS Required for WEB applications to handle authentication and other functionality. Session Necessary to make the website work
webform‑XXXXX Luminor Bank AS Required for WEB applications to handle authentication and other functionality. 1 day Necessary to make the website work
webform_auth_customer_type Luminor Bank AS Required for WEB applications to handle authentication and other functionality. Session Necessary to make the website work
clear‑webform‑data Luminor Bank AS Required for WEB applications to handle authentication and other functionality. Session Necessary to make the website work
webform_export_info Luminor Bank AS Required for WEB applications to handle authentication and other functionality. Session Necessary to make the website work
webform_data_submitted:XXXXX Luminor Bank AS Required for WEB applications to handle authentication and other functionality. Session Necessary to make the website work
Drupal.XXXXX Luminor Bank AS Drupal (WEB CMS) Specific cookies that are required, used for example handling admin user session. 1 year Necessary to make the website work
auction_user Luminor Bank AS Required for auction functionality to work. Session Necessary to make the website work
auction_logged_in Luminor Bank AS Required for auction functionality to work. Session Necessary to make the website work
authchat Luminor Bank AS Required cookies for live chatbot to work. Session Necessary to make the website work
authform_redirect Luminor Bank AS Required cookies for live chatbot to work. Session Necessary to make the website work
luminor_visitor Luminor Bank AS Used by one of the functionalities to determine if the user is a customer/visitor and show count of how many users are currently viewing the selected page. 90 days Necessary to make the website work

Optional cookies that are only saved to the browser after the visitor gives his/her consent:

Name Provider Description Expires after Purpose
NID Google Inc. Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. 6 months Marketing
_fbp Facebook Inc Tracks which pages users visit and stores this information for later usage. 3 months Marketing
_gcl_au Google Inc Stores and tracks conversions. 3 months Marketing
_ga Google Inc Counts and tracks pageviews. 2 years Statistics
_gid Google Inc Counts and tracks pageviews. 1 day Statistics
_hjAbsoluteSessionInProgress Hotjar Ltd Stores unique visits. Session Statistics
_hjIncludedInSessionSample Hotjar Ltd Let’s system know that user is included in in the data sampling. 30 minutes Statistics
_hjTLDTest Hotjar Ltd Used to determine the most generic cookie path the system should use, instead of the page hostname. Session Statistics
_hjid Hotjar Ltd Stores a unique user id. 1 year Statistics

How to cut back the saving of cookies or remove the cookies from the end device?

If you want to limit (disallow) saving of cookies on your end devices or delete the saved cookies it can be performed by using the Web browser settings, but it could affect website functionalities.

You can also withdraw your consent through the cookie banner, by clicking here:

Manage Cookie Settings

Changes in information

As Luminor is constantly working on improving and developing its websites, Luminor may change this Cookies policy from time to time. Website visitors are invited to regularly check the contents of this page to familiarize themselves with any updates or amendments to the cookies policy.

If you have any questions, please contact us: info@luminor.lv