Speak Up
Luminor is an organization that values responsibility and integrity and adheres to the highest ethical standards in its business operations. If you suspect that the behavior of a Luminor employee or business partner has not been ethical or in accordance with the law, please let us know so that Luminor can establish the facts relevant to the matter. Luminor ensures that your concern report is treated seriously and confidentially.
Reporting
- The information you provide to Luminor is confidential.
- Luminor does not perform any actions to find out the identity of the person, who submitted an anonymous form.
In general any action that should be reported
- Involves a violation of laws or regulations (including Luminor`s internal policies or procedures established to comply with such laws) and may qualify as whistleblowing case under national legislation; or
- could cause harm to Luminor's business or reputation; or
- could cause harm to the health or security of employees, customers or third persons;
- could harm to public interests.
Reporting channels
- Report form
- Email to Compliance Division Conduct, Ethics & Reputation Department at [email protected]
Channel is not an emergency service
Do not use this channel to report events presenting an immediate threat to life or property. Reports submitted through this channel may not receive an immediate response. If you require emergency assistance, please contact your local authorities.
Do not use this channel to report events presenting an immediate threat to life or property. Reports submitted through this channel may not receive an immediate response. If you require emergency assistance, please contact your local authorities.
Submit your complaints related to customer relationship