Your satisfaction is a measure of our success. Your feedback allows us to ensure that we excel at what we do and helps us to improve the quality of our products and services.
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To have your complaint reviewed in the fastest way possible, it is important that you provide all of the relevant facts. We recommend that you use the complaints and feedback form, which covers all of the necessary details.
If you use other channels please include:
We will carefully examine your complaint and provide a reply as soon as possible, but no later than within 15 calendar days. If we need more information from you or more time, we will let you know.
Complaints related to insurance products we will forward to respective insurance company during 1 working day. We will inform you about that. Your complaint may be responded to within a period of up to 15 working days. Handling of insurance complaints and other kind of complaints is free of charge.
We will do our best to find the most suitable way of resolving your complaint. If you are not satisfied with our answer or explanations, you can contact us again and dispute the decision.
You can send your appeal to firstname.lastname@example.org. Add your contact details, a description of your concern and the requested resolution. We will respond to your appeal within 15 calendar days.
If you are not satisfied with the response from us you can contact:
Alternative dispute resolution entity: