Giedrė Blazgienė joined Luminor as Head of Customer Service Center Channel
This week Giedrė Blazgienė has started her office in Luminor as Head of Customer Service Center Channel. Giedrė will focus on improving customer service and implementing a new concept of CSC across the Baltics.
„A modern customer prefers remote daily banking services and human conversation for more complicated topics such as planning your investments and savings. Therefore the role of the consultation center is changing. Giedre has a strong profile of managing changes in customer experience within her past career in banking and telecommunications sector. Implementation of a new concept of CSC with the focus of serving business and people with entrepreneur mindset will be among first priorities”, says Kerli Gabrilovica, Head of Retail Banking.
A new concept of Luminor customer service center has recently been introduced in Terbata, Riga. Here – in a newly opened customer service center – our customers will be advised and supported in planning their finances in both personal and business lives. The space is also open for business meetings, events or temporary work. The new CSC model will be gradually implemented in Lithuania and Estonia as well.
„I believe that my experience in change management and customer service will be valuable to the organization. There is a new concept of branches ahead where we will focus both on new face of CSC and provide a next level customer experience. I joined the bank in strong believe, that this transformation will lead to new ways of enabling people in everyday business and general growth,” - says Giedre Blazgiene.
For the past three years Giedre was Head of customer service division at UAB Vilniaus vandenys. Previously she gained her experience in telecommunications and banking sector.