Card help page | Luminor
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Activation

How do I activate my card?

1. Log in to Luminor Internet Bank and select “Account and cards” from the menu bar

2. Select “My cards” from the dropdown menu

3. Under your list of cards, click “Activate and get PIN” under the card you wish to activate.



4. Remember to tick the box “I want to allow purchases with a card online”, this will allow you to carry out safe internet purchases.



5. Click “Activate”. Your card’s PIN code will then appear on the screen. Please remember it!

How do I activate internet purchases?

1. Log in to Luminor Internet Bank and select “Account and cards” from the menu bar

2. Select “My cards” from the dropdown menu


 
3. Under card details, search for “Online purchases” and click “Allow”


 
4. A pop-up window will then appear. Please enter and remember your security message – this message will automatically be shown whenever you make an online purchase. Finally click “Save”.



NB! When making a purchase online, make sure that the security message displayed matches the message you have entered in Luminor Internet Bank. This way, you can be sure that the payment is secure. You can authorise online purchases with a code which will be sent via SMS to your mobile number.

How do I activate or deactivate contactless payments?

You can disable the contactless function on your card: log in to your Internet Bank, under “Cards” select the Contactless card and click “Disable contactless payments”. To successfully process the application, you should complete a payment by placing the card in a POS terminal and entering your PIN code (or withdraw money from a Luminor ATM).

1. Log in to Luminor Internet Bank and click “Account and cards” from the menu bar


 
2. Select “My cards” from the dropdown menu


 
3. Under card details, search for “Contactless payments” and click “Allow” or “Disable”.

I forgot my card’s PIN. What should I do?

1. Log in to Luminor Internet Bank and select “Account and cards” from the menu bar


 
2. Select “My cards” from the dropdown menu



3. Click “Renew PIN” under card details.


 
4. A pop-up window will then appear with your PIN reminder order details. Authorise the order by clicking “Continue”.
If you order your PIN code reminder before 13:00, it will be available in the Internet Bank after 16:00 on the same working day.
If you order your PIN code reminder after 13:00, it will be available in the Internet Bank after 16:00 on the next working day.

I lost my card. What should I do?

Block card your card immediately via the Internet Bank or by contacting Luminor Customer Support online, sending an e-mail to info@luminor.lv or calling 1880.

You can order a new card via the Internet Bank.

1. Log in to Luminor Internet Bank and select “Account and cards” from the menu bar


 
2. Select “My cards” from the dropdown menu


 
3. To order a new card, choose “New card application”


 
4. Fill in the application, choose a suitable card and link the card with your existing accounts or open a new account for the card. When you have completed the application, click “Continue” at the bottom of the page.

Where can I find Luminor ATMs?

You can find your nearest Luminor ATMs here.

I ordered a card, but I haven’t received it. What should I do?

Contact Luminor Customer Support online by writing to info@luminor.lv or calling 1880.

I ordered a card, when can I expect it to be delivered?

Your new card should arrive within five working days. 

What are my cards limits? How do I change my card’s purchase limits?

You can find your card’s limits from price list.

To change your card’s cash withdrawal and purchase limits call us at 1880. Please keep in mind that changing your card’s purchase limit is a paid service. 

How much does my card cost?

Please find cards price lists here.

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