How to act in case of an insured event?

How to act in case of an travel insurance event starting from 01.12.2020.

In case of an insured event, please contact Compensa Vienna Insurance Group ADB Latvia branch or our 24/7 help desk.

Report the accident as soon as possible. Call Compensa 24/7 customer support desk phone number +371 6755 8899 or complete an application electronically on the home page: eclaims.eu
Retain and submit all documents that confirm the place, time, other important circumstances of the insured event and the amount of loss (a certificate from a doctor, the police or the airport, cheques, bills and other documents)
If a payment guarantee of medical services or information about the availability of medical assistance is required, contact 24/7 help desk: OPS by phone +371 6755 8899 or e-mail [email protected]
Claiming insurance provide name, surname, date of birth of the credit card holder and the first six and the last four digits of the credit card number

If you experience a bone fracture after 01.01.2024, please report it as soon as possible by calling +371 6755 8888 or filling in the application form on the website here.

Call Centre of Compensa Vienna Insurance Group ADB Latvia Branch

Phone no: +371 6755 8899
Notification form: eclaims.eu
E-mail: : [email protected]

In case of medical and repatriation expenses insurance please contact Compensa assistance partner OPS LV SIA
Phone no.: +371 6755 8899
E-mail: [email protected]

The submitted complaints are considered in accordance with the regulations of the Compensa Vienna Insurance Group ADB Latvia Branch