The list of processes where automated individual decision making is happening | Luminor
Area What is being decided Implications to Customer and logic of decision
Leasing Whether leasing service can be provided according given parameters or not System checks creditworthiness of Customer and decides if agreement can be concluded according given parameters. If decision is negative, it is sent for revision to Luminor employees and can be changed. 
Savings & Investment  Whether certain financial instrument is suitable to Customer or not.  If outcome of test is that certain financial instrument is unsuitable to Customer, considering his/her knowledge, financial situation and experience in investments Customer will be warned in writing, however can still insist on buying certain financial instrument. 
Remote customer onboarding Whether photo provided in personal identification document matches photo taken during remote identification session. If results of comparison are negative Customer is asked to visit Luminor for face-to-face identification.