Nordea Codes app | Luminor

We recommend smart phone users adopt the free Codes application, which enables logging into Netbank and confirming transactions independent of whether you are accustomed to using Netbank on the computer or on your mobile phone.

Ordering

Activation

After downloading, the Codes app must be activated. This requires an activation code and a temporary PIN-code. The activation code will be sent to you by SMS and the temporary PIN-code will be displayed in Netbank. Both are very important and required.

FAQ

Frequently asked questions about Nordea Codes app

How does the Codes app work?

The Codes app requires internet connection, so if your smart device has internet connection, then you can use your Codes app wherever you are.

If the smart device does not have internet connection?

If the smart device does not have internet connection, then the Codes App will switch over to the no-internet-connection regime and you can successfully complete your operations.

Does the Codes app also work with a foreign number?

The Codes app is not linked to the customer's telephone number.

Can more than one user use the Codes app on the same device?

Yes. Several people can use a single Codes app. Each user starts creating his/her profile in the Codes app by ordering their activation code from Netbank. The personal profile is created in the Codes app with a unique activation code. The profile is protected with a personal PIN-code.

A new user can be added in the Codes app under "User settings".

Can I use the Codes app on more than one smart device?

Yes. First, you need to order a new Codes app activation code from Netbank and then add a new user in the Codes application. Each customer can have three simultaneously used Codes app profiles.

Where and how can I install the Nordea Codes app in my smart device?

Download the application "Nordea Codes" from the app store and order the activation code and temporary PIN-code from Luminor Netbank.

Why doesn`t the Codes app work on my smart device?

Make sure your smart device`s operation system supports the Codes app (you can do this in your smart device`s Settings menu):

  • iOS – from iOS 7 and newer
  • iPad versions from iOS 7 and newer
  • Android – from Android 2.3.3 and newer

For security reasons, the Codes app does not work on devices that are rooted or jailbroken.

How is the security of the app guaranteed?

The app security is based on four factors: personal PIN-code, smart device, application access codes and a secure connection. Always make sure that your smart device is protected with a PIN-code or pattern lock and that the transaction you are about to confirm was initiated by you.

Is the Codes app secure?

The Codes app and its use are secure as long as you protect your smart device with a PIN-code or pattern lock and never disclose your personal PIN-code to third parties.

How is the Codes app connection protected?

The connection between the Codes app and Luminor is SSL/TLS encrypted.

What should I do if my phone is lost?

In such a case, you must lock the Codes app on your phone. If you do not have access to your Netbank to lock the Codes app yourself, then please contact Luminor Customer Support.

What should I do if I forget the Codes app PIN-code?

If you forget your Codes app PIN-code, then you will have to delete the given Codes app profile and order a new Codes app activation code from Netbank. Then, you can create a new Codes app profile in your smart device.

What should I do if I change my telephone?

If you change your telephone and want the Codes app to work on your new smart device, then you must first download “Nordea Codes“ app from the app store and order a new Codes app activation code from Netbank.
NB! We recommend ordering the new activation code from Netbank before you deactivate the Codes app in your old device.

What should I do if I have not received the Codes app activation code by SMS?

If for some reason, the Codes app activation code by SMS has not reached you, you should reorder a new activation code from Netbank. To order, enter Netbank's full version and choose "Settings" and "Ordering the Codes app / code calculator".

What should I do if I forgot the Code app's temporary PIN-code?

If you forgot your temporary PIN-code for activating the Codes app, you should order a new temporary PIN-code with a new activation code from Netbank. To order, enter Netbank's full version and choose "Settings" and "Ordering the Codes app / code calculator".