For private clients
Here you will find answers to the frequently asked questions about Luminor.
Your account details will remain unchanged
It doesn’t matter if you are a client of DNB or Nordea – in Luminor your account details and other personal information will remain the same.
Products and pricing remain unchanged
After establishing Luminor, the pricing policies for both DNB and Nordea customers will remain unchanged. More visible changes to the current product and service offerings are planned to take place in the first hundred days after establishing Luminor.
Terms and Conditions remain the same
Luminor has assumed all obligations from DNB and Nordea in the Baltics. This means that there will be no changes to your agreements, terms and conditions, etc. After establishing Luminor, you will have the same products and offerings as before.
No changes to debit or credit cards
In Luminor you can keep using your DNB or Nordea debit and credit cards. We will be offering you beautiful, brand new Luminor cards in the nearest future.
Both ATM networks – with the same conditions
Now, withdraw money with your DNB branded card also in Nordea ATMs with no additional withdrawal fees. The same conditions apply for the users of Nordea branded cards with regards to cash withdrawals from DNB ATMs.
You can still use your Internet bank.
For the time being you will continue using the existing Internet banking solutions of DNB and Nordea. However, one of Luminor's future priorities will be to develop new contemporary digital channels.
Other branches – for both new and existing customers.
Other branches will keep serving their existing customers, as well as the new customers of Luminor.
Dual branches – for your convenience.
In order to ensure high-quality customer service, we have established several dual branches at which both DNB, Nordea and new Luminor customers will be served.
Quick, professional support online.
We have improved our call centre services. Contact us by calling or e-mailing using our contact details here.