Migration of data to a unified Luminor system

  Step One

We will send you an individual message with detailed information regarding the changes and we will specify exact date, when the migration of your data will take place.

• Please check if you have indicated correctly your mailing address in Luminor|Nordea Internet bank.
• Continue to use all the services offered by Luminor as usually, including:

- Log in to Luminor|Nordea Internet bank
- Receive and transfer money to and from accounts, which contain letters “NDEA”
- Perform payments with your current debit card

  Step Two

Approximately three weeks in advance of migration of your data we will send you:

• A new payment card and instructions, how to activate them. Put the card in your wallet immediately so that it is available to you on the night of the data migration. Until then the card will be blocked
• The number of your new account. Submit it to your employer in on time! You will only receive money in the new account after the night of data migration. Until then your new account will be blocked
• Information how to log in to the new Luminor|DNB Internet bank. This is what you can do right now!

  Step Three

• During the data migration there might be a short moment, when the access to accounts and payment cards will not be possible, therefore, if necessary, make sure you have enough cash in advance!
• After a successful migration of your data you will receive SMS from us. That means that from this moment you need to use only Luminor|DNB Internet bank the new payment card and new account.

The first eight symbols of each number of your account or several accounts containing letters “NDEA” will be changed.

The first eight symbols of each number of your account or several accounts containing letters “NDEA” will be changed.

• We will send the new account numbers to you about three weeks before you the migration of your data.

• When you have received new account number, please inform your employer, social security agency and other partners, from whom you receive income about these changes.

• Please note that you will only be able to receive money in your account after the night of your data migration. Until then it will be blocked. If someone transfers the money to you until the night of your data migration, it will be returned to the sender and you won't get it. Nor will you be able to replenish these accounts to the ATM until the night of your data migration.

• During the night of your data migration will transfer the balance of your funds to your new account.

• Should we receive a payment with your previous account number within the first three months after the data migration, we will correct it automatically within a single business day and transfer the money to your new account. However, if a payment with your previous account number will be received after the three-month period, the system will automatically dismiss it and return to the sender.

• If you execute and receive international payments, from now on please use your new SWIFT/BIC code - RIKOLV2X.

• You will be able to make extracts of transactions in your accounts yourself in Luminor|DNB on the internet bank, including historical transactions from 01.01.2016. You have to create an account account account for the new account containg letters RIKO. For a longer period, you'll be helped to create it in our customer service centre.

Instead of each of your Maestro/Mastercard Debit cards, you will receive a new Luminor VISA payment card by post. Put the card in your wallet immediately so that it is available to you on the night of the data migration.

• If you have used your payment card during the last six months, you will receive a new Luminor Visa Debit payment card free of charge.

• We will send the new payment card to the address you have specified in Luminor|Nordea Internet bank. Verify if the address is correct. If necessary, change it!
• If you have not received your new card by mail within two weeks prior to the specified data migration date, write us via Internet bank or call 1880
• The PIN code of the new card will not be changed - it will remain the same as for the one you use currently
• The card will be activated automatically, as soon as you confirm the first transaction with your PIN code at POS terminal or any ATM.
• The card has contactless function, which is automatically activated after the first transaction, verified with PIN code. If you wish so, you may turn off this function in Luminor|DNB Internet bank. There you will be able to activate the option for the purchases in the internet, if necessary and see your PIN code, if you have forgotten it.
• You may see the card limits at the Pricelist. Should you wish to change the card limit in long-term, please write us in the new Luminor|DNB Internet bank or visit any of our customer service centres. Should you wish to change the card limit only for one transaction – call 1880 or visit any of our customer service centres.
• You may withdraw/ deposit cash free of charge only at Luminor ATMs within the limits specified in the Pricelist.
• Please be aware that you have to pay attention to the VISA card section in Luminor ATMs

You will have new LuminorIDNB Internet bank! You will be able to log in to the Internet bank with new and convenient authorisation tool – mobile application Smart-ID. During the first login, you will also need the current code calculator or Codes application. Save them!

• You don't have Smart-ID yet? Learn how to get mobile app and start using it! We invite you to carefully read the instructions and follow each step described.

• Don't know how to connect to Luminor|DNB for the first time? Follow these steps! Please read carefully familiarise these instructions and follow each step described.

• Username will remain the same as the one you currently use in Luminor|Nordea Internet bank.

• If you don't have a Smart phone or don't want to use Smart-ID, you can go to the customer service center and get a new code calculator

• If you've had previously, but not currently active Lumino |Nordea authorization tool:

  • code application – call us at 1880 and we will try to restore it remotely

  • code calculator – go to our Customer service centre

• Please read recommendations for more convenient daily use of Luminor|DNB Internet bank.

• Frequently asked questions about Luminor|DNB Internet-bank after the data migration.

• Introduce yourself with recommendations for more convenient daily use of Luminor|DNB Internet bank.

• We will keep your personalized payment templates. Please check them and specify the recipients, whose accounts contain letters “NDEA”, if their account numbers have not been changed to letters “RIKO”.

• After the data migration, your payment limits in the new LuminorIDNB Internet bank will be:

Standing orders for regular payments and agreements for the automated settlement of bills, signed with Luminor, will continue to work as previously

Moreover, in these agreements:

• The account number, from which the money is transferred will be automatically changed to the new number
• If the recipient’s account number contains letters “NDEA”, we will automatically change it to the new account number

You are offered a package of services for a monthly fee, which provides for the use of different services without additional separate charges

• If you previously were using any service package, you will be offered Luminor Basic package, which consists of all your current services, as well as without any additional charges you will be able to use:

- TXT messages on the transactions in the account linked to your payment card
- Unlimited number of regular payment orders in EUR currency to any bank in Latvia
- Unlimited number of regular automated settlement of bills

• If you were not using a service package previously, but you have a debit card, you will be offered Luminor Basic package
• If you were not using a service package previously, and you do not have a debit card, you will be offered Luminor Mini package
• Learn about all Luminor packages. Should you wish to make changes after the data migration, you will be able to do it easily in Luminor|DNB Internet bank

After the migration of your data you will be able to see all services in one place in LuminorIDNB Internet bank, as well as you may continue to use your existing service package (Mini, Basic, Comfort, or Gold)

Internet bank

• If you currently are using Luminor|DNB Internet bank, you will continue to use it also after your data migration and you will be able to see all the services, including new accounts and new cards in one place

- Username and authentication means will remain the same, as you are currently using
- Log in to your Internet bank with the mobile application Smart-ID as well

• You don’t have LuminorIDNB Internet bank? Read more

Packages

• You will continue using the current service package (Mini, Basic, Comfort or Golden). Your may see the services contained in your package at Luminor Pricelist
• All additional services, which will not be included into your current service package after the migration of your data, will be additionally charged in accordance with Luminor Pricelist
• In case of necessity you may always change the packages in Luminor|DNB Internet bank (under Accounts > Cards > Packages) or at any customer service centre