Check the following:
- Whether Caps Lock is disabled on the keyboard;
- Whether you use a Latvian (or English) keyboard, i.e., whether the keyboard is not switched to a foreign language mode with specific symbols. This is indicated by the Latvian flag or the symbol "LV" in the lower right corner of the screen next to the clock (for Windows PCs);
- Make sure you entered correct "Login name/User ID";
- Whether you enter the correct code from the code calculator
For your data security, after the 5th unsuccessful login attempt, your access to the Internet bank will be blocked. To unlock it, call us on the phone +371 67 17 1880 (the fee depends on the tariffs set by your operator).
If you entered the code incorrectly 5 times, the access to the Internet bank will be blocked.
To unlock it, call us on the phone +371 67 17 1880 (the fee depends on the tariffs set by your operator).
When logging to Internet bank with Smart-ID, it is now necessary to enter your ID code to increase the security of the authorization and prevent fraud risks.
The entered data are stored in the cookies of the web browser or application, thus, if you once entered your ID code, you will not need to enter it again when logging to Internet bank from that web browser or application next time. If you login to Internet bank from another web browser or application, or if you have deleted cookies on your PC of smartphone, you will have to enter your ID code again.
Users of Digipass 270 code calculator do not need a password, the PIN code can be reset in our customer service centre. Before coming, apply for visit!
Access to Internet bank is blocked after 5 unsuccessful login attempts. If you want to unlock access to Internet bank, call us by phone +371 67 17 1880 (the fee depends on the tariffs set by your operator).