If your card has expired and you have received an automatically renewed card, PIN code is not changed - it is the same as with your previous card.
In other situations, when a new card is issued, you will see your PIN card, when you activate your card. This may be done in the full version of Internet bank go to the section Accounts and cards - My cards and select the card you wish to activate. Then press “Activate and get PIN". Follow the on-screen instructions in the pop-up window.
You can apply for a PIN code reminder at the full version of Internet bank under the section Accounts and cards - My cards, by clicking on “Renew PIN”.
You can view your PIN code reminder in your Internet bank:
Commission fee for a PIN code reminder is EUR 1.00.
If you enter a wrong PIN code three times in a row, ATM retains your card and does not return it any more. Thus you have to apply for a new card. Go to the full version of your Internet bank under the section Accounts and cards - My cards, where you will see your blocked card. Then press “Replace a card".
The limit for purchases and withdrawal of cash for all VISA cards per day is EUR 5 000.00 (or equivalent in other currency) and the limit within a period of 30 days is EUR 20 000.00 (or equivalent in other currency).
Due to security reasons the limit for cash withdrawal from ATMs, equipped with the technology for reading magnetic line us EUR 350.00 per day.
Limit for cash withdrawal at a trader at one purchase time – EUR 100.00.
We will renew your card automatically if you have used it during the last three months and it has a remark for a renewal. You can check this in the Internet bank under Accounts and cards - My cards - renewal of the card.
At least one month prior to the expiry date of the card we advise you to check if you have indicated the right delivery address in the Internet bank under Accounts and Cards - My cards.
We prepare the replacement card until the 15th day of the month and send it to the address indicated by our customer.
Card delivery costs:
When he card is renewed, the PIN code of the previous card remains unchanged.
In the event of malicious deal you should immediately block the card in your internet bank or via chat on our website.
Afterwards please report a claim:
Please check if the function for the purchases in the Internet is activated in the section of Internet bank Accounts and cards - My Cards - Internet purchases (Allow/ Don’t allow).
Also make sure there are enough funds for the transaction on your account.
If the balance is satisfactory and the purchases in the Internet are allowed, please call our informative hot line at 1880 or +371 67 17 1880 if you are abroad to verify the reason for the rejection.
A commission in the amount of 3% is applied to such transaction and it is added to the currency exchange rate.
Please note that currency exchange takes place in accordance with the currency exchange rate, which is valid on the moment when the financial services provider processes the transaction.
Cash withdrawals with Visa Debit card:
Cash deposits with a card to one’s own accounts at Luminor ATMs in Latvia up to EUR 2 000.00 within a calendar month is free of charge. However, if the amount is above EUR 2 000.00, a commission of 0.2% is applied.
Go to Internet bank section Accounts and cards - My cards - TXT messages - Revise/ Change. By opening this section you can also select the preferred TXT settings.