If you execute your payment on a business day until 16.00, it will be transferred to the beneficiary’s account until the end of the day.
If you execute your payment after 16.00 - on the next day. If you are expecting an incoming payment, which was executed during business hours - the money will be transferred to your account until 19.00. However, if the payment was executed after business hours - you will receive it next day.
Check the payment status – if it is “Processed” and is seen in the account statement and the balance of your account has been reduced by the payment amount, then the payment has been executed.
Go to the full version of your Internet bank, Payments – Payments list. Open the payment you wish to cancel and click on the option “Cancel payment” in the lower left corner.
Please note – there is a commission fee for the cancellation of a payment in accordance with our price list.
If the payment has not been processed yet, it should be immediately cancelled - learn how to do that in the question “How can I cancel a payment?".
If the payment is already processed and the money is no longer on your account, you have to correct the payment. Please write us via Internet bank and specify the correct banking details.
Please note - there is a commission fee for the correction or cancellation of a payment in accordance with our price list.
A payment with a status “Accepted” will be saved for 10 calendar days. If within ten days your account does not have enough funds, the payment will be cancelled and will not be processed.